Service and Repair Contract Terms and Conditions:

1. An adult over the age of 18 must be present while technician is on-site.

2. Computer must be easily accessible at time of appointment.

3. Customer is responsible to provide licensed operating system software, and restore software, if needed to complete a repair.

4. Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer.

5. Microsoft Windows® 98 operating systems may require additional configuration charges.

6. Changes in appointments should be made at least 24 hours in advance by calling 336-274-9596.

7. Gate City Geeks reserves the right to rearrange or cancel appointments but will make every effort to accommodate customer's first choice of date and time.

8. Additional charges apply for required (or optional) parts and/or hardware and software upgrades needed to complete the requested service.

9. Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer.

10. Gate City Geeks guarantees the workmanship of the requested service for seven days following the date the service was performed. Subsequent reconfiguration or changes and modifications to the computers or products serviced void the labor warranty.

11. Standard Gate City Geeks service delivery is considered within 20 miles of the Gate City Geeks location. Additional charges may apply for travel beyond the standard service area.

12. Service charges must be paid at the time of service via Cash, Company Check, or Credit Card. No returns on completed repairs.

13. Gate City Geeks will be held harmless for adverse effects to customer equipment resulting from the installation of third party software or device drivers and hardware belonging to or purchased by the customer.

*NOTE: This offer is designed for individual and small business users only. We invite customers with more than four computers or multiple technology needs to talk to a Gate City Geeks Business Sales Representative at 336-274-9596.